Increase the value of personal injury and customer satisfaction
Oct. 28, 2020 2:00 p.m.-2: 30 p.m. ET
Personal injury cases are more complex than they appear. The general message seems to be about the money, not the customer and their recovery. Successful law firms support their clients – who are emotionally and physically affected – during their treatment. You start by setting the right expectations ahead of time and monitoring / managing the case as if you were preparing for a process – including keeping track of time and costs and keeping excellent notes to make sure the entire process is covered and is recorded.
Mr. Padda will discuss how setting expectations and understanding the client’s emotional state of mind after an accident will lead to a better relationship with the client. Creating a working relationship that is based on empathy and caring helps create a cooperative customer. In addition, Mr. Padda will discuss the importance of staying in touch with your client throughout the treatment phase, as maintaining regular contact goes a long way towards closing the case where all parties are happy with the outcome. Finally, Mr Padda will discuss the pitfalls resulting from the loss of advance payment costs, the lack of mortgage liens on disbursement and failure to keep track of time. Understanding how emergency cases should be handled adds value to individual cases.
- Nobody wants to be injured or injured in an accident – all litigation has an emotional component. The master helping your client understand this also leads to better healing.
- Learn How To Include Your Client’s Emotional Hurt In Court To Increase Settlement Rewards.
- By evaluating cases and employees, you will gain knowledge of the time and attendance of PI cases.
- Effectively review cost and mortgage management to increase case value for the company and avoid surprise bills after settlement funds are paid out.
Speakers: Paul S. Padda, Esq, founding partner at Paul Padda Law, PLLC./strong>